In accordance with Law n.144/2015, of 8 September of 2015, We have disclosed all Alternative Dispute Resolution Entities that can be contacted in the event of a conflict, when purchasing a product or service referenced on this website.
Worth mentioning, that when necessary, this solution compared to the judicial route is, normally, faster, less protocol and less expensive.
This way, If you are dissatisfied and wish to discuss your situation, you can do so by contacting an Alternative Dispute Resolution Entity.
Alternative Resolution Entities in case of Disputes:
CNIACC – National Center for Information and Arbitration of Consumer Conflicts
CIMAL – Information Center, Mediation and Arbitration of Consumer Disputes in the Algarve
CACCDC – Consumer Dispute Arbitration Center of the District of Coimbra
CACCL – Lisbon Consumer Dispute Arbitration Center
CICAP – Porto Consumer Information and Arbitration Center
TRIAVE – Consumer Dispute Arbitration Center of Vale do Ave / Tribunal Arbitral
CIAB – Information Center, Consumer Mediation and Arbitration (Consumer Arbitration Court)
CACC-RAM – RAM Consumer Conflict Arbitration Center
CASA – Automotive Sector Arbitration Center
CIMPAS – Information Center, Mediation and Insurance Provider
More information on Consumer Portal –www.consumidor.gov.pt
